Love Tales refund policy

Effective date: September 1st, 2025
Contact: support@lovetales.ai

At LoveTales.ai, we pour our hearts (and code) into creating beautifully personalized storybooks that turn your real love story into an unforgettable illustrated fairytale. Because every book is custom-generated using AI and built just for you, our refund policy is designed to be transparent, fair, and aligned with the nature of our product.

No refunds on printed & shipped storybooks

All hardcover printed and shipped book orders are final and non-refundable.

Once your order has been submitted for printing or dispatch, it cannot be cancelled, altered, or refunded.
Please take a moment to carefully review your story and illustrations before placing a print order. We want your final keepsake to be perfect.

Refunds for digital-only orders

We offer partial refunds for digital-only purchases in limited cases, and only if the following conditions are met:

Refund eligibility:

• You must not have ordered or received a printed version of the book.
• The storybook must have been generated using credits purchased directly from LoveTales.ai (not free or promotional credits).
• At least 50% of the illustrations (e.g. 3 out of 6) must contain significant visual defects, such as: severely distorted or glitched faces, missing or completely incorrect characters, absent or blank illustrations.

Refunds will not be granted for:

• Personal taste in story writing or illustration style
• Minor AI quirks or stylistic variation
• Changes of mind after generation
• Cases where all 12 illustration credits have been used.
  Once your full set of credits has been consumed, we consider the creative process complete. At that stage, refund requests may be declined at our sole discretion.

How to request a refund

To request a refund, please email us at support@lovetales.ai using the subject line:

Refund Request – [Your name or order email]

Include the following in your message:

• The email address used to make your purchase
• A brief explanation of the issue
• Screenshot(s) or clear references to the affected illustrations

We’ll get back to you within 3–5 business days with a decision.

Final decision & limitations

• Refunds are reviewed case by case and are issued only once per customer.
• Abuse of the system (e.g. repeated or dishonest claims) may result in account suspension or permanent banning.
• All refund decisions are made at the sole discretion of LoveTales.ai and are considered final.

💖 We’re a small, passionate team and your happiness means the world to us. If something didn’t turn out quite right, we’ll always do our best to make it better.