Love Tales refund policy

Effective date: June 12, 2025
Contact: support@lovetales.ai

At LoveTales.ai, we pour our hearts (and code) into creating beautifully personalized storybooks that turn your real love story into an unforgettable illustrated fairytale. Because every book is custom-generated using AI and built just for you, our refund policy is designed to be transparent, fair, and aligned with the nature of our product.

💌 No refunds on printed & shipped storybooks

All hardcover printed and shipped book orders are final and non-refundable.

Once your order has been submitted for printing or dispatch, it cannot be cancelled, altered, or refunded.
Please take a moment to carefully review your story and illustrations before placing a print order. We want your final keepsake to be perfect.

💻 Refunds for digital-only orders

We offer partial refunds for digital-only purchases in limited cases, and only if the following conditions are met:

✅ Refund eligibility:

• You must not have ordered or received a printed version of the book.
• The storybook must have been generated using credits purchased directly from LoveTales.ai (not free or promotional credits).
• At least 50% of the illustrations (e.g. 3 out of 6) must contain significant visual defects, such as: severely distorted or glitched faces, missing or completely incorrect characters, absent or blank illustrations...

Refunds will not be granted for:

• Personal taste in story writing or illustration style
• Minor AI quirks or stylistic variation
• Changes of mind after generation

If approved, we will refund 60% of your original payment for that digital book.

📬 How to request a refund

To request a refund, please email us at support@lovetales.ai using the subject line:

Refund Request – [Your name or order email]

Include the following in your message:

• The email address used to make your purchase
• A brief explanation of the issue
• Screenshot(s) or clear references to the affected illustrations

We’ll get back to you within 3–5 business days with a decision.

⚖️ Final decision & limitations

• Refunds are reviewed case by case and are issued only once per customer.
• Abuse of the system (e.g. repeated or dishonest claims) may result in account suspension or permanent banning.
• All refund decisions are made at the sole discretion of LoveTales.ai and are considered final.

We’re a small, passionate team and your happiness means the world to us. If something didn’t turn out quite right, we’ll do our best to make it better. 💖