Privacy Policy – How we protect your love story

Perfect — here is a fully compliant, properly redacted Privacy Policy for Love Tales, designed to align with Canadian (PIPEDA), EU (GDPR), and U.S. privacy expectations. It includes necessary legal disclosures while maintaining clarity and professionalism, similar to what you'd find in production-ready SaaS products.

Privacy Policy

Effective Date: April 15, 2025
Last Updated: April 15, 2025

Love Tales Inc. ("Love Tales", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use https://lovetales.ai (the “Site”) and any related services (collectively, the “Service”).

By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information to provide and improve our Service:

a. Information You Provide to Us

When you use Love Tales, you may voluntarily provide us with:

• Account and Contact Information: Your name, email address, and login credentials (if account creation is required).
• Storybook Personalization Data: Names, pronouns, relationship details, story prompt responses, and personal anecdotes used to create a custom story.
• Image Uploads: Photos of you and your partner(s) for AI-generated illustrations.
• Payment Information: Billing details when making a purchase (handled by a third-party payment processor; we do not store credit card numbers).

b. Automatically Collected Information

When you use the Site, we may collect:

• Usage data: Pages visited, clicks, referring URL, and time spent.
• Device and browser data: IP address, browser type, operating system, and access time.
• Cookies and tracking technologies: As described in Section 7.

2. How We Use Your Information

We use personal information only as permitted by law and for the following purposes:

• To personalize and generate your AI storybook and illustrations.
• To fulfill and deliver your digital or printed order.
• To respond to your inquiries and provide customer support.
• To improve, maintain, and secure our Service.
• To process payments (via third-party processors).
• To comply with legal obligations or resolve disputes.

We do not use your personal data for advertising or marketing purposes without your consent.

3. Legal Bases for Processing (GDPR Users)

If you reside in the European Economic Area (EEA), our legal bases for processing your personal data include:

• Consent – For personalized storybook creation and image processing.
• Contractual necessity – To fulfill your order or provide customer service.
• Legitimate interests – To maintain and improve our services.
• Legal obligations – To comply with applicable laws.

You have the right to withdraw consent at any time by contacting us (see Section 10).

4. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Policy:

• Uploaded images: Deleted within 30 days after storybook generation.
• Generated content: Retained for 12 months to allow re-download or reprint.
• Account and billing data: Retained as required by law (e.g., tax obligations).

You may request deletion of your data at any time by emailing support@lovetales.ai.

5. Sharing and Disclosure of Information

We do not sell your personal data. We may share your data only in the following limited circumstances:

• Vendors & Service Providers: We share data with trusted third parties who provide services on our behalf, such as:
• OpenAI (AI generation)
• Stripe (payment processing)
• Cloud storage providers (e.g., AWS or Cloudflare)
• Analytics providers (e.g., Plausible, Google Analytics)

All third parties are contractually obligated to protect your information and comply with data protection laws.

• Legal Compliance: We may disclose information if required to do so by law, legal process, or regulatory authority.

6. International Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including the United States and Canada, where data protection laws may differ.

We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data if you are located in the EU/EEA.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state during your storybook creation
• Analyze site usage (via analytics tools)
• Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Delete your personal information
• Withdraw consent at any time
• Object to or restrict data processing (if applicable)
• Portability of your data

To exercise your rights, email support@lovetales.ai. We may need to verify your identity before fulfilling the request.

9. Children’s Privacy

Love Tales is not intended for children under the age of 16. We do not knowingly collect personal data from minors without parental consent. If you believe a child has provided us with personal information, please contact us immediately.

10. Data Security

We implement industry-standard safeguards to protect your personal information, including:

• TLS encryption for data in transit
• Secure image and file storage
• Access controls and authentication mechanisms
• Regular security reviews

However, no system is completely secure. We encourage you to take steps to protect your data when online.

11. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via the Site or email (if you’ve provided one). Continued use of the Service after changes constitutes your consent to the updated Policy.

12. Contact Us

For questions, requests, or concerns related to this Privacy Policy or our data practices, contact:

Love Tales Inc.
Email: support@lovetales.ai